Terms & Conditions for Flower Delivery - Flowers Upper Clapton

Introduction

Welcome to Flowers Upper Clapton. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our flower delivery services throughout Upper Clapton and the surrounding areas. By placing an order through our site, you agree to be bound by these Terms, so please read them carefully before making your purchase. These Terms apply to all customers seeking flower delivery within Upper Clapton and adjoining neighbourhoods.

Service Overview

Flowers Upper Clapton offers bespoke online flower delivery services in Upper Clapton and nearby locations. Our aim is to ensure reliable and high-quality floral arrangements for every customer’s occasion. Whether you are ordering for birthdays, anniversaries, funerals, or simply to brighten someone’s day, our team is focused on delivering beautiful blooms promptly and efficiently.

Order Process

Placing an Order: All orders can be placed through our website. When placing your order, you will be required to provide accurate information including delivery address, recipient details, contact number, and your message (if any). Please ensure all details are correct before submitting your order, as we cannot be held responsible for delivery issues caused by incorrect or incomplete information.

Order Confirmation: After placing your order, you will receive an order confirmation on the screen and/or via provided contact details. This confirmation indicates that we have received your order request, but it does not yet mean your order has been accepted. A separate notification will be sent once we have accepted your order and scheduled your flower delivery in Upper Clapton or neighbouring areas.

Order Acceptance and Fulfilment: We reserve the right to decline or cancel any order for reasons including, but not limited to, unavailability of specific flowers, inability to safely deliver to the specified address, or suspected fraudulent activity. If we cancel your order, you will be notified and may receive a full refund, subject to the payment method used.

Product Availability and Substitutions

Every effort is made to ensure that the flowers and arrangements displayed on our website are available and accurately represented. However, seasonal availability and supply issues may occasionally mean a particular flower or style is not available. In such cases, we reserve the right to substitute flowers with those of equal value, quality, and aesthetic. Significant substitutions will be communicated, whenever practical, before despatch.

Delivery Policy

Delivery Area: We provide flower delivery across Upper Clapton and neighbouring communities. If you are uncertain about delivery coverage for a specific address, please consult our delivery area guidelines.

Delivery Times: We offer same-day and next-day delivery services, depending on the time your order is placed and availability. Specific delivery slots may be available at checkout, although exact delivery times cannot be guaranteed due to potential traffic and weather delays.

Delivery Completion: Deliveries will be made to the address specified at the time of order. If the recipient is not available, we may leave flowers with a neighbour, in a safe place, or contact the recipient (if permitted), to arrange re-delivery. All reasonable attempts will be made to ensure successful delivery; however, failure to deliver due to customer error in address or contact details remains the customer’s responsibility.

Payments

Payment for flower orders must be made in full at the time of placing your order via the payment methods offered on our website. Accepted payment methods typically include major debit and credit cards and may include additional services such as online payment gateways, subject to availability and our discretion.

We use secure payment processors. Your financial information is not stored by Flowers Upper Clapton beyond what is necessary to process and validate your transaction. All transactions are subject to validation checks, authorisation by your card issuer, and compliance with anti-fraud policies. If payment cannot be processed or is subsequently reversed, your order will not be fulfilled and may be cancelled without delivery.

Cancellations and Amendments

Order Cancellation: If you wish to cancel your order, please notify us as soon as possible. Cancellations must be requested within a specific timeframe, typically prior to the dispatch or preparation of your floral arrangement. For same-day delivery orders, please note cancellations may not be possible after the order has entered processing.

If your cancellation is accepted, a full refund will be provided using the original payment method, subject to our standard processing times. Orders that have already been prepared or despatched cannot usually be cancelled, and refunds may not be available in such circumstances.

Order Amendments: Amendments to orders, such as changes to recipient details, delivery address, or message cards, may be accepted at our discretion if requested before the flowers are prepared or delivered. We do not guarantee the ability to make changes after an order is placed, but will endeavour to accommodate reasonable requests where possible.

Returns and Complaints

Given the perishable nature of flowers, returns are generally not accepted except in cases of damage, incorrect products, or other valid service issues. If you are dissatisfied with your flower delivery, please contact us within 24 hours of receipt, providing supporting information such as photos where applicable. We may offer to replace the flowers or arrange an alternative remedy, at our sole discretion and subject to the circumstances of the case.

Complaints will be addressed promptly and in accordance with our customer service standards. Our focus is always on customer satisfaction and the standard of our flower delivery services within Upper Clapton and surrounding areas.

Liability

Flowers Upper Clapton’s liability in connection with any order is strictly limited to the purchase price of the flowers ordered. We do not accept responsibility for:

• Delays in delivery due to circumstances beyond our reasonable control (such as severe weather, transport disruptions, or misdelivery caused by inaccurate address information).
• Minor deviations in the appearance of delivered flowers owing to natural variations and seasonal change.
• Consequential or indirect losses due to delays, non-delivery, or any other service issues.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be lawfully excluded under UK consumer protection law.

Use of Our Website

Customers are responsible for maintaining the confidentiality of any account credentials used on our website. All activity under your account is your responsibility. You are not permitted to use the website for any unlawful purpose or in ways that may harm our business or reputation. We reserve the right to suspend or terminate your access if misuse is suspected.

All intellectual property, including photographs, content, and branding on our website, remains the property of Flowers Upper Clapton or our respective licensors. You may not copy, distribute, or use any content without prior written consent.

Personal Data and Privacy

We collect, store, and process your personal information only for the purposes of fulfilling flower delivery orders, handling payments, and improving our services. Your information will not be shared with third parties except as necessary for service fulfilment or where required by law. Please refer to our Privacy Policy for details on data handling and your rights under the UK General Data Protection Regulation (UK GDPR).

Force Majeure

We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control ("Force Majeure Event"). This includes, but is not limited to, acts of God, strikes, lock-outs, accidents, war, fire, flood, or severe weather conditions.

Severance

If any provision of these Terms is deemed invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the provision of services by Flowers Upper Clapton shall be subject to the exclusive jurisdiction of the English courts.

Changes to Terms and Conditions

Flowers Upper Clapton reserves the right to update or revise these Terms at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon posting. Your continued use of our services following changes will mean that you accept and agree to the updated Terms.

Applicability

These Terms and Conditions are applicable to all customers ordering flower delivery in Upper Clapton and all the surrounding areas serviced by Flowers Upper Clapton. By placing an order, you confirm that you have read, understood, and accepted these Terms in full.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upper Clapton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upper Clapton.

For assistance with orders, returns or account queries, please fill out the Contact Us form.