Returns, Refunds & Complaints Policy – Flowers Upper Clapton
Our Fresh Flowers Guarantee in Upper Clapton
At Flowers Upper Clapton, our reputation as a trusted local florist is built on delivering fresh, beautiful arrangements to families and businesses throughout Upper Clapton. We stand behind our products with a robust Fresh Flowers Guarantee, ensuring your order arrives vibrant and long-lasting every time. Whether you’re sending a gesture to a friend or brightening a business, you can trust that your flowers will arrive in prime condition.
Damaged-on-Arrival Policy
We do our utmost to ensure every order is carefully packaged and handled. In the rare event that your flowers arrive damaged or not as described, please notify us within 24 hours of receipt. To help us promptly address the issue, we may request photographs of the damaged flowers. Once verified, we will arrange for a replacement delivery or a full refund, according to your preference. Our team will always go the extra mile to put things right as swiftly as possible.
Freshness Window & Quality Guarantee
Your satisfaction is our top priority. Flowers Upper Clapton guarantees the freshness of your flowers for at least five days from the date of delivery, provided they are cared for as advised. If your flowers wilt or deteriorate within this window, and care instructions have been followed, please get in touch so we can resolve the issue promptly. We want every customer to experience the delight of receiving or gifting fresh, fragrant blooms that last.
Refund & Replacement Options
Your options for resolving any issues associated with your order are straightforward. If you experience any problems such as non-delivery, damage-on-arrival, or freshness concerns within the guarantee window, you may choose between:
- A Replacement: We’ll arrange a new delivery, ensuring you get fresh flowers as originally promised.
- A Refund: For eligible orders, we offer a full or partial refund depending on the circumstances. Refunds are processed to your original payment method as swiftly as possible, with confirmation once completed.
Our friendly team will guide you through the process and make every effort to resolve your query to your satisfaction.
Complaints Process
If you’re unhappy at any stage of your experience with Flowers Upper Clapton, we want to hear from you. Please contact us with the details of your issue and any supporting information so we can investigate. Most complaints are resolved within two business days. If a resolution takes longer due to exceptional circumstances, we will update you regularly on our progress. Listening to feedback helps us improve our service and maintain our reputation as Upper Clapton’s trusted florist.
Serving Upper Clapton’s Households & Businesses
As a florist rooted in the Upper Clapton community, we understand the importance of reliability, quality, and service. We’re proud to support local households and businesses, offering not only fresh flowers but also peace of mind with our customer-focused policies. Thank you for choosing Flowers Upper Clapton—your satisfaction is always our priority.
